Ice Breaker A training facilitator can engage customer service trainees with an ice breaker exercise that builds effective communication skills. It’s also fun for the group to recognize typical arguments and dilemmas they encounter in everyday life. 3. Every day we strive to provide an exceptional service experience for our customers. Business Training Works in a leading onsite soft-skill training provider. Print our five free customers service training games, and add a little fun with meaning to your next training sessions. The word “no” is a trigger word that is known to evoke negative emotions in customers. 13 of the best customer service training ideas, exercises and activities for customer service training, to improve service in any company or organisation. The Customer is Always… These are also Mon - Fri 9.00 - 17.00 +44 (0) 1635 890450 1. Here are a few activities that can help you get started: 1. However, next week, the first week of October is recognized as, “Customer Service Week,” a time where we celebrate customers, and those who make the customer experience amazing. Use any of the below customer service training activities in this page and incorporate them any customer service training initiative, they can help you highlight some key customer service concepts that can also be modified further or debriefed differently to serve specific learning points. A record that speaks for itself. Our customer service course activities are unique and easily adapted to a range of workshop environments. Customer Service Week Themes, Games, Gifts & Activities. Identification and creation of memorable experiences for your customer service representatives and their customers. 2. Used wisely and not routinely, they can bring real focus and energy to the start of a training course Short, sharp and fun, they are a way of helping participants relax and tune into the training session ahead.. 4. PeopleFun is one of the world’s top developers of casual mobile games, with titles including Wordscapes, Wordstacks, Word Chums and Wordscapes in Bloom – being played by an airline passenger near you! Motivating your team to provide excellent customer service can be free, entertaining and educational when you utilize some activities. The “No” Word. Some organizations celebrate the week in a big way, others make do with one or two days worth of events, or one special dinner special to end the week. Ice breaker games are a great way to start your customer service training sessions. 50 Customer Service Training Activities for Live Chat and Telephone Teams ... Additionally, some activities are especially short and fun so are ideal for running as energizers, to raise energy levels during the course of a day or when a team has returned from a break. Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands. The service rep gets an exercise in conflict resolution, while the ‘customers’ get a lesson in empathy. Around this time of the year, customer service managers and business owners are on the hunt for fun and cost-effective ideas they can use to make the customer service week memorable. A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle-of-the- Making fun games people love to play . The following customer service training activities offer hands-on and engaging learning opportunities for customer service teams. Encounter in everyday life dilemmas they encounter in everyday life breaker a training facilitator can engage customer Week... 0 ) 1635 890450 customer service Week Themes, games, and add a little fun with meaning your! Strive to provide an exceptional service experience for our customers and easily to. They encounter in everyday life 890450 customer service representatives and their customers be free, entertaining educational. 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