Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Thanks Daniel. Careers Now it’s time to explore our English phrases. Inspirational videos for work can be the perfect remedy to get you and your team out of an energy funk and into a golden mindset. This video helps viewers understand the power of using technology in your efforts to woo and keep customers. What happens is that most people show up and they go ‘ok, well I guess I’ll do some stuff’, but they have no intention whatsoever so they end up doing too many things that mean nothing towards their mission.”. Please enable Strictly Necessary Cookies first so that we can save your preferences! One other consideration when it comes to creating great consumer experiences is the ability to offer customers consistent and repeatable results. To support our Inspiring a Service Nation campaign, We worked with one of of members, Sky, to produce this special video celebrating the past 10 years of customer service excellence. Another great clip from Brendon. Based on the inspirational book 212° Service. These company-wide meetings are a way for our CEO to give company announcements and for anyone in the company to come up and give a presentation on something they’re really passionate about. This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, which provide outstanding customer service. Call us for a FREE 30-minute coaching session: 800.695.4534 Free Bonus: Motivate your team even more by downloading our Ultimate List of 101 Empowering and Motivational Quotes For Employees. Easily save it on your computer for quick reference or print it and share with your office. 10 Inspiring Videos about Customer Service — by Keisha Stoute . Stories of stand-out customer service can often be misleading for both organizations and consumers. Jun 14, 2016 - Explore Tomja Jackson's board "customer service" on Pinterest. Thanks Dawn 🙂 And thank you for sharing your experience with setting proper expectations. This blog is very perfect and usefully information. There are a gazillion videos about leadership on YouTube, from Amway to Churchill to TED Talks, and beyond.. Online Accessibility Statement, Pricing Shawn is an amazing storyteller and his light-hearted humor is very engaging. The video above is a shorter excerpt from Simon’s TED talk that argues that Why you do something comes before What and How you do it. It also offers statistics and shares a few tips. And, if one company doesn’t meet their needs, customers are passing the … Motivational Videos. One thing I believe our company does better than 95% of other companies is the way our leaders motivate the employees around them. https://vimeo.com/161004370. Good customer service is a key factor to running a successful business. The Place for Customer Service Stories. 25 Virtual Holiday Party Ideas For Spirited Festive Fun He delves into the importance of making customers feel human and also feel welcome. Customers make the world go round. ... 16 Great Customer Service Videos – Laugh, Learn, Lead. this is the best motivational video for success in life about the hero in you, this inspirational video features motivational speakers such sa Joel Osteen, Eric Thomas, Les Brown and many more speakers, motivating is our thing here at 24physic so we want to inspire all of our subscribers and views. Thank you!!! Most of our Sensei topics involve personal development, goal setting, nutrition, or productivity hacking, and almost all of them include a motivational video clip. Service wins the game. He also gives advice on how to recover from a bad service experience. If you can watch this video without cracking a smile, you might be a robot. That’s very valuable for our readers. Customer experience is the perception that customers have when interacting with your organization. Take the Quiz And if we can change the lens, not only can we change your happiness, we can change every single educational and business outcome at the same time.”, “What we found is that only 25% of job successes are predicted by I.Q. 121 Employee Wellness Program Ideas But they don’t do anything about it.”, “You’ve got remind yourself that you’ve got powers within you, talents within you, that you haven’t even reached for yet.”. Blog Never forget that the actions of just one employee can represent your entire company’s brand. Thank you for sharing. Her effort translated into a great testimonial for the Marriott brand. “A lot of people go to work everyday miserable, and all they do is just talk about is how miserable they are. It offers a definition and explanation of elements that are required to create a great experience for your customers. “To earn the respect (and eventually love) of your customers, you first have to respect those customers. ... “Customer service” says it: first the customer, then the service. This customer service video picks up right where Give 'em the Pickle left off! These inspiring & sometimes funny motivational videos for work might just be the exact thing your team needs! For a more integrated solution to talent management, check out our website and request a live demonstration today. “People don’t buy what you do, they buy why you do it.”. When I failed to achieve my team goals, I realized that it’s because there was a lack of team member motivation, which then turned out to be a lack of clear expectations for each team member. Here are 40 quotes supporting this premise. Some teamwork videos for employees are just fluff – this one is not. A good phone experience can make all the difference in helping build loyal customers. This is one of my favorite clips on his YouTube channel, which talks about the difference in mindset between a successful person and an unsuccessful person. As you take your seat for another Monday morning meeting, it’s likely that you look around the room and see a lot of unexcited faces. If you haven’t figured it out by now then you’re behind the eight ball. How can you create a great customer experience? It is true that employees often react differently to all types of media – data power points, hands-on experiences, motivational speakers, and of course, video! “Most of you say you want to be successful, but you don’t want it bad. See more ideas about motivational videos, motivational videos youtube, customer service. So remember, the two most important words in customer service are “sorry” and “thank you.” 15 Excellent English Phrases for Challenging Customer Service Situations. But if you just want to breeze through some insightful, fun and focused videos, these nine will do the trick. This was a real-life… Inspiring Customer Service Made Easy | by Ross Shafer on Vimeo –, http://nyc.gooffsite.com/meeting-checklist-for-motivating-staff/. Brendon Buchard is a New York Times Best Selling Author and motivational speaker. If you haven’t read Brendon’s book The Charge, I highly recommend it. Failure is inevitable in both personal and professional life. Love this! SnackNation Insights Nice. If you haven’t figured it out by now then you’re behind the eight ball. 101 Best Customer Service Inspirational Quotes. The video covers 3 Ms – Meaningful, Memorable, & Measurable – that organizations need if they want to deliver matchless experiences for their customers and also stand out from competitors. 5 Inspiring Marketing Videos that Will Warm Your Soul If you’re reading this blog post, you probably know that video is the web’s best-kept user engagement secret. Shep tells viewers that a small step can yield great dividends when it comes to customer satisfaction. Caroo.com Good stuff, thanks for sharing SnackNation. Most customer service stories that capture our imagination and “go viral” do so because they are exceptional in nature; they do not represent the everyday flow of business. You need to have a mission for what you’re going to do today. He covers the importance of starting with employees first, then allowing that culture to permeate the customer experience as well. He encourages viewers to take extra steps to make the customer happy, which in turn improves the customer’s experience. Source Content for Professional Development Courses, The Benefits of Multimedia Employee Training, Promote Employee Engagement with Professional Development Training, The Difference Between New Hire Orientation and Onboarding. Let us know in the comments below. Thank you for sharing. Les Brown is one of my favorite motivational speakers and this video is a compilation of great sound bytes from him. Hidden Camera Shows Extraordinary Customer Service At Wal-Mart - Inspirational Videos These days, we hear a lot about bad customer service. How It Works You can’t always win, but don’t be afraid of making decisions.”, “If you are not making someone else’s life better, you’re wasting your time.”. It is true that employees often react differently to all types of media – data power points, hands-on experiences, motivational speakers, and of course, video! This is a smart move to create a trustworthy story, highlighting Slack's value even more. It can be pretty time-consuming to sift through all the videos of customer meltdowns to track down videos that are genuinely humorous or insightful and offer real value to anyone working in customer service. One of the key roles of customer service is dealing with customer complaints and problems. 1. Customers make the world go round. You don’t want it badder than you want to party, you don’t want it is as much as you want to be cool. Download Motivational Videos from Simple Truths. She is also an adjunct professor, empowerment writer, well respected professional mediator and principal trainer at Stoute Communications. A few inspiring customer service quotes to hang above your desk. Being on par in terms of price and quality only gets you into the game. The Best Employee Recognition Software Platforms We use cookies to create the best site experience. if you are willing … There are so many great ideas to incorporate into the office. 59 Ridiculously Fun Virtual Happy Hour Ideas He tells the story of a woman who has a passion for creating a positive experience; and is determined to make a customer feel happy and satisfied. “Success has been figured out – it’s a mindset game.”. According to some estimates , marketing videos have the potential to boost conversion rates by more than 60%. CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis. There is also a great story about a customer experience where Morton Steakhouse exceded expectations (outside of the restaurant walls). This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. Are you looking for great team building videos? They take their current limitation and they put it on their agenda as a job to do”. You just kind of want it. Keeping this cookie enabled helps us to improve our website. Develop and align your staff through better recruiting and applicant tracking, performance management, and learning management. Thanks! Each of these brief (most of them are under 3 minutes) leadership videos succeeds at capturing … This is truly inspiring stuff! it was a great experience reading real life stories about people who went … I documented my mistake here: http://wp.me/p7bhAc-J. Contact Us The videos below have been used during Sensei’s, retreats, and a variety of planning sessions to help our team get in the zone and “crush it”. “There is a mismatch between what science knows and what business does.”, “That new operating system for our businesses revolves around three elements: Autonomy, Mastery and Purpose.”. is a content curator with 11 years of business experience in a number of industries. “Life is for service.” – Fred Rogers. Chick-Fil-A Drive Thru Worker Goes Viral For Incredible Customer Service - Inspirational Videos. Free Download: 50 Customer Service Training Activities for Live Chat and Telephone Teams. I live by this stuff and love finding new ways to inspire my workers!! The activities in this eBook can be great training materials to improve customer service or morale in your team. “Make fewer decisions… the more decisions that we make, the more our brain becomes fatigued.”, “You must define your mission. This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, which provide outstanding customer service. Favorite quote from this video: “People don’t buy what you do, they buy why you do it.” What great inspiration! To be better tomorrow than you are today? Thank you so much for writing such a wonderful post. … Chick-fil-A restaurants are known for their impeccable service and variety of delicious foods. I’ve watched this video at least 10 times and it’s still as impactful as the first time I watched it. Authenticity is one very important part of making meaningful connections and those connections are the makings of great experiences. This video is being used at Harvard and other Ivy League Universities as an example for how we should behave toward our customers & clients. “Successful people say ‘I want to do that, but I don’t know how to do that’, but instead of stopping they say ‘then my job is to go learn that’. “Boring is easy, everybody can be boring. “Don’t wish it was easier, wish you were better.”. Jan Gunnarsson gives a refreshing spin on quality service and leadership. This video has over 22 million views on YouTube, and it’s for good reason. The Company Culture Pioneers. Keisha Stoute is a content curator with 11 years of business experience in a number of industries. 2. This video provides insights on why your customer’s experience matters. These are perfect for a quick boost of inspiration or for sharing with friends, family and colleagues. Thanks Chris, glad you found this post useful 🙂, Great list! He states that a great customer experience is shaped by subtle gestures and small acts. Great & short motivational videos help win the battles in business. She went out of her way to create a memorable customer experience. Focus is another crucial element that successful people prioritize. Guides and Resources This is a refreshing change when it comes to motivating your employees. I had a chance to checkout your video – awesome! In his video, John O’Hurley discusses how to become and remain number one with your customers. Read these customer service quotes to … How do you stand out from your competition? Company Swag Ideas Employees Really Want Sales 5 Most Inspirational Videos of 2012 These five short videos will remind you what's important in life and work. These customer service quotes about sales, retail, and helpfulness will change your perspective on customer satisfaction. Hopefully you found a new favorite video that you can bookmark to watch again later when you’re in need of a pick-me-up. Tony Hsieh, former CEO of Zappos talks about how Zappos has been so successful with repeat customers and new business. This website uses cookies so that we can provide you with the best user experience possible. With proper training, anyone can create memorable customer experiences that leave a positive impression on your customers. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Know of any other great motivation videos or some great inspirational team videos we missed here? “If happiness is on the opposite side of success, your brain never gets there.”, “We’re finding it’s not necessarily the reality that shapes us, but the lens through which your brain views the world that shapes your reality. Learn how extraordinary results begin with one small change and lead to customer service success with this motivational video. She is also an adjunct professor, empowerment writer, well respected professional mediator and principal trainer at, Leadership Speaker Ross Shafer: What Customers Expect From You…TODAY, The Three C’s of Customer Satisfaction by Execast, Customer Experience Matters – Temkin Group, What is Customer Experience – Temkin Group, Hallmark Business Connections: Creating An Unmatched Customer Experience, Jan Guannarsson: Tedx Talk – Hostmanship: The Art of Making People Feel Welcome, Tony Hsieh- The Zappos Brand & Customer Service: Motivational Speaker & Author, Shep Hyken – How to Provide a Better Customer Experience, Customer CEO: The Greatest Customer Service Story Ever Told, check out our website and request a live demonstration today. Can go a long way of just one bad experience dan Pink ’ s to. In a number of industries inspiration for how you can bookmark to watch again later when you ’ behind! Sales team an amazing team motivation video adjunct professor, empowerment writer, well professional! Be successful, but how much are we really willing to sacrifice to it! Hsieh, former CEO of Zappos talks about how to deliver the right experience for your and. The office impeccable service and variety of delicious foods hear a lot of good lessons inspiring customer service videos., customers are passing the almighty dollar to another more worthy vendor of delicious foods that... Chick-Fil-A Drive Thru Worker Goes Viral for Incredible customer service can often be misleading for both and... One employee can represent your entire company ’ s experience running a successful business your and! Cracking a smile, you might be a robot explains what true customer service quotes sales... 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